Server is Still Down!

Okay, I am getting ticked now! I was told at 11:58:46 PM that the server that runs cpCommerce would be down for nearly 13 hours as they reconfigure the system. That was cool with me, until I read they were starting this process on the 7th, which was in another 2 MINUTES! Who can backup all their stuff in 2 MINUTES! That site alone runs with more than 50 MB of content, and another 30+ MB of tables, rows, and other database materials.

As soon as I tried to SSH into the system to make a backup, I was quickly greeted with “Host not found.” CRAP! How can they do this to me! I paid for a freakin’ year of service that guaranteed 99% uptime and now I am at 30+ hours of downtime. My members are going nuts, I am getting countless emails asking “WTF? Is cpCommerce still kicking or did it fall under?” Who knows what will happen now!

I am very tempted to move cpCommerce to yet another new host. One that has proven to be very stable and hasn’t let me down yet. In doing so, I am also likely to upgrade to a reseller account and then even market selling cpCommerce hosting!

Around 9:44:28 PM today, I received an email stating my site should be back up. HAHAHAHA! It is not! First off, the morons copied my files to my public folder as ROOT! What kind of moron does that and then does not change the ownership back over to me! Secondly, they did not reinstall my databases that I had a lovely 2 MINUTES to try and backup! Finally, they missed my shell scripts entirely! I had 3 very important shell scripts and none of them are on the server. I use these scripts to do numerous maintenance tasks from uploading new source code to making and retrieving backups.

Does anyone have a good idea how to go about requesting a refund of my money due to the lack of guarantee supplied to me when I signed up? 30+ hours definitely fails the 99% uptime guarantee. They better have this all fixed by Noon tomorrow or else I am moving it.